Terms & Conditions

1. Who we are

• Trading name: Cable Elite
• Registered name & registration number: [to be confirmed]
• VAT number: [to be confirmed — or state "not VAT registered"]
• Address: 32 Victoria Road, Windsor Park, Kraaifontein, Cape Town, 7570, South Africa
• Email: info@cableelite.co.za
• Telephone: 081 368 8553
• Website: cableelite.co.za

In these terms, “we”, “us” and “our” mean Cable Elite, and “you” means the person or business placing the order.

2. Agreeing to these terms

By creating an account, placing an order or otherwise using this website, you agree to these terms. If you do not agree with them, please do not place an order. If you are ordering on behalf of a business, you confirm that you are authorised to do so.

3. Our products

We remanufacture automotive, industrial and plant equipment control cables. Remanufactured means a cable is rebuilt to specification — it is not necessarily a new original equipment (OEM) part unless we specifically state so.

Product photographs are for illustration. Cross-reference numbers, cable lengths and vehicle fitment details listed on this website are provided as a guide. It remains your responsibility to confirm that the part you order is correct for your vehicle, its year model, engine and variant before ordering and before fitment. If you are unsure, contact us before you buy.

4. Your account

You must give accurate details when you register, and keep them up to date. You are responsible for keeping your password and any one-time verification codes confidential, and for all activity on your account. Tell us immediately if you think someone else has used your account. We may suspend or close an account that is being used fraudulently or in breach of these terms.

5. Placing an order

Your order is an offer to buy. A sale is only concluded once we accept your order, which we do by confirming it or by dispatching the goods. We may decline an order — for example where stock is unavailable, where a price or product listing contains an obvious error, where we cannot deliver to your area, or where we suspect fraud. If we decline an order you have already paid for, we will refund that payment in full.

6. Prices and payment

All prices are in South African Rand (ZAR) and are [to be confirmed: inclusive / exclusive of VAT]. Delivery charges, where they apply, are shown before you complete checkout.

Payment is made online through our payment provider, Paystack. Card details are entered directly into Paystack’s secure payment form — we never see or store your card number. Full payment is required before your order is dispatched. We may change prices at any time, but a change will not affect an order we have already accepted.

7. Ownership of goods

All cables and parts supplied remain the property of Cable Elite until they have been paid for in full. Risk in the goods passes to you on delivery.

8. Delivery

We deliver nationwide within South Africa by courier. Your order number is used to track each package. Typical delivery time is [to be confirmed: e.g. 2–5 working days] from the date payment reflects. Delivery times are estimates and are not guaranteed; delays caused by couriers, weather or other events outside our control are not our responsibility, although we will help you follow up.

You must give us a correct and complete delivery address. If a delivery fails because the address was wrong or nobody was available to receive it, any re-delivery cost is for your account. Please check your parcel on arrival and tell us within [to be confirmed: e.g. 48 hours] if anything is damaged, missing or incorrect.

9. Cooling-off period for online orders

Where the Electronic Communications and Transactions Act 25 of 2002 applies, you may cancel an online order within 7 days after receiving the goods, without giving a reason and without penalty. You must return the goods to us unused and in their original condition, and you are responsible for the cost of returning them. We will refund the purchase price within 30 days of cancellation.

This cooling-off right does not apply to goods that were made up, remanufactured or customised to your specification, or to goods that cannot be returned because of their nature or because they have been fitted or used.

10. Returns, exchanges and refunds

No cash refunds. Where a return is accepted outside of the cooling-off period and outside of your statutory rights in clause 13, we will provide an exchange, a replacement or a credit rather than a cash refund.

To request a return or exchange:

• Contact us on info@cableelite.co.za or 081 368 8553 with your order number within [to be confirmed: e.g. 7 days] of delivery.
• Do not fit the part if you intend to return it. Fitted parts cannot be returned as unwanted or incorrectly ordered items.
• Return the part unused, in its original packaging, with proof of purchase.
• Where the part was ordered incorrectly by you, the cost of returning it is for your account.
• Where we sent the wrong part, or the part is defective, we carry the return cost.

11. Fitment requirements

All cables and components supplied by us must be fitted by a qualified petrol or diesel mechanic. Before a drive cable or tachometer cable is installed, all drives and clocks must be checked for freedom of movement.

We may ask for proof of who fitted the part, and for the fitting invoice, before we consider any guarantee claim.

12. Guarantee and what is not covered

Our guarantee covers faults in the remanufacturing workmanship of the part we supplied. [to be confirmed: guarantee period, e.g. 6 months or 10 000 km, whichever comes first]

No guarantee will be given on the following:

• Cables or components that were not fitted by a qualified petrol or diesel mechanic.
• Mechanical wear and tear.
• Incorrect installation or misinstallation.
• Burn damage, whether caused by the exhaust or by any other issue.
• Drive or tachometer cables where the drives and clocks were not checked for freedom of movement before installation.
• Parts that were not replaced.
• Parts fitted to vehicles that have been modified.

In each of the cases above, the onus lies with the customer or the fitting mechanic.

13. Your rights under South African consumer law

Nothing in these terms limits or excludes any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002 that cannot lawfully be limited or excluded — including, where the Consumer Protection Act applies to you, the right to return goods that are unsafe, defective or not fit for their intended purpose within six months of delivery. Where any term in this document conflicts with such a right, that right applies.

14. Limitation of liability

To the fullest extent allowed by law, we are not liable for any indirect or consequential loss arising from the supply, fitment or failure of a part — including towing costs, vehicle downtime, labour or fitment costs, loss of income, or damage to other components. Our total liability for any claim is limited to the price you paid for the part concerned. Nothing in this clause excludes liability that cannot lawfully be excluded.

15. Your personal information

We collect and use your personal information — such as your name, contact details and delivery address — to process orders, arrange delivery, verify your identity when you log in, and communicate with you about your order. We process it in line with the Protection of Personal Information Act 4 of 2013 (POPIA), keep it only as long as necessary, and do not sell it. We share it only with parties who help us fulfil your order, such as our payment provider and courier.

To ask what information we hold, or to have it corrected or deleted, email info@cableelite.co.za. [to be confirmed: name of your Information Officer, and a link to a full privacy policy if you publish one]

16. Website content

The content of this website — including our name, logo, text, product photographs and layout — belongs to Cable Elite and may not be copied or reused without our written permission. We try to keep the website accurate and available, but we do not guarantee that it will be uninterrupted or error-free.

17. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including load shedding, strikes, courier failures, supply shortages, fire, flood or government action.

18. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you place an order is the version that applies to that order.

19. Complaints and disputes

If something goes wrong, please contact us first on info@cableelite.co.za or 081 368 8553 so we can try to resolve it. If we cannot resolve it between us, you may refer the matter to the National Consumer Commission or the Consumer Goods and Services Ombud.

20. Governing law

These terms are governed by the laws of the Republic of South Africa, and any dispute will be dealt with in a South African court of competent jurisdiction.

21. General

If any part of these terms is found to be unenforceable, the rest remains in force. If we do not enforce a term immediately, that does not mean we give up the right to enforce it later. These terms, together with your order confirmation, make up the whole agreement between us.